UnitedHealthcare is significantly expanding its Navigate4Me program to bring the benefits of personalized, holistic care to more people enrolled in its Medicare Advantage plans.
Navigate4Me offers concierge services from health navigators who support and guide people through the complexities of a fragmented health care system. UnitedHealthcare launched the program in fall 2017 for people enrolled in its Medicare Advantage plans who are facing complex health issues such as diabetes, congestive heart failure or multiple chronic conditions. People who have experienced a sudden health event, such as joint replacement surgery or a new cancer diagnosis, are often also eligible for the program.
Navigate4Me will be newly available to four groups of people: those who are under 65 and qualify for Medicare due to a disability; those who receive post-acute care following a hospitalization and meet other eligibility criteria; those who are newly diagnosed with Alzheimer’s disease; and those who are at risk for social isolation.
UnitedHealthcare grew its team of navigators from a dozen at launch to more than 800 today, supporting approximately 215,000 people. The company plans to double enrollment in 2019 by expanding the population eligible for the program to more than 1 million.
By providing the support of dedicated health navigators, UnitedHealthcare aims to personalize the health experience for these individuals and improve their health and quality of life.