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Hurricane Harvey

Hurricane Harvey Recovery Public Health Safety Tips

As people affected by Hurricane Harvey begin the long process of cleaning up after the storm, UnitedHealthcare of Texas offers the following advice to remain safe and healthy:

Mental Health

Floods can have an immediate and long-term impact on people’s mental health. Post Traumatic Stress Disorder (PTSD) is possible, as are strained interpersonal relationships, increased stress, depression and loss of resiliency.

If you or someone you know is experiencing difficulty, please contact the Optum Help Line at 866-342-6892. This number is answered 24 hours a day/7 days a week for as long as necessary. It is available to anyone, with or without UHC insurance or services from Optum.

Contact with Contaminated Water

If food has come in contact with contaminated water, it should be thrown out. Similarly, children should not be allowed to play with toys that may have been submerged. Toys can be cleaned with a bleach solution at a ratio of four tablespoons to one gallon of water and can also be sanitized by submerging in boiling water.

Anything porous, like stuffed animals, should be thrown out. Health experts say, “When in doubt, throw it out!”

People should wear closed-toe shoes to reduce the risk of both illness and injury when standing in water.

Stomach Illness

Bacteria, viruses, and parasites can grow in floodwaters and cause stomach illness. It is not uncommon to see illness caused by E. coli, Shigella and norovirus to increase after a flood. Frequent handwashing with soap and hot water is the best defense against spreading germs. If soap and water are not available, an alcohol-based hand sanitizer is the next best option.

Respiratory Illness

When cleaning up after a flood, experts recommend wearing rubber boots, gloves and a mask. Mold spores will grow after a flood and become “aerosolized.” Mold can trigger an asthma attack and cause other respiratory symptoms in the elderly, people with compromised immune systems, or other respiratory diseases like Chronic Obstructive Pulmonary Disease (COPD).

Healthy people may experience coughing and wheezing when exposed to mold.

Cuts and Skin Rashes

Cuts can become infected if exposed to contaminated water. People should seek medical treatment for cuts that appear to be infected.

Skin rashes are also not uncommon following a flood, and these can be related to chemicals or other toxins in the water. Medical treatment may be necessary.

Mosquito Borne Illnesses

Raging flood waters wash away mosquitoes and their larvae, but as the waters recede, there will be an abundance of breeding sites in anything from flower pots and bottle caps to old tires.

Wearing long sleeves and pants or using a mosquito repellant is recommended. You can find the right repellant for you and your family here.


People should ensure they are current on their tetanus vaccination, which is recommended once every 10 years. In general, you should be current on vaccinations recommended for adults and kids. Easy-to-read schedules for children, teens, and adults can be found here.

Additional information is available from the Texas Department of State Health Services.

UnitedHealthcare, Optum and UnitedHealth Group Donate $1 Million to Texas Communities Devastated by Hurricane Harvey

UnitedHealthcare, Optum and UnitedHealth Group have announced a donation of $1 million to support Texas communities affected by Hurricane Harvey. The company is working with key officials and stakeholders in Texas to determine how the funds can most effectively support relief efforts.

“Our hearts go out to the millions of people affected by this devastating storm, and we are committed to supporting the relief and recovery effort through our contribution,” said Dave Wichmann, president, UnitedHealth Group. “We are taking action to ensure the people we serve continue to have access to the care they need, and are working to ensure the safety and well-being of employees in the region.”

In addition, the company is pledging a 2:1 match for employee donations toward disaster-relief efforts, as well as providing incentives and support to those who volunteer.

The company is also continuing to support the broader community affected by Hurricane Harvey in a number of ways:

Help Finding a Network Care Provider, Early Refills:  UnitedHealthcare plan participants who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills are encouraged to call customer care at the number located on the back of their medical ID cards for assistance.

People enrolled in employer-sponsored and individual health plans who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.

Free Help Line:  Optum is offering a free emotional-support help line to affected individuals. The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Along with the toll-free help line, emotional-support resources and information are available online at